Return Policy

We want you to feel confident trying Viper’s Brew. If for any reason you’re not satisfied with your first bag of coffee, we’ll give you a full refund. No questions asked, and no need to return anything.  

For Returning Customers:
Since coffee is a perishable item, we do not accept returns unless there is an issue, such as a damaged delivery. In these cases, we will gladly provide a replacement. Please note:  

- Shipping Fees: Express shipping costs (Next Day Air, 2nd Day Air, 3-Day Select, or any other expedited service) are non-refundable. Standard ground shipping is only refunded if the issue was due to an error on our end.  
- Damage Claims: If your order arrives damaged, you must contact us within 48 hours for an exchange. Unfortunately, we cannot process returns or exchanges after this time frame.  

Your satisfaction is our priority, and we’re here to ensure you get the best coffee experience possible!